Your rental, explained

Refunds & Cancellations

Cancellation deductions, deposit refunds and timelines, clearly explained from the NexRyd terms document.

Last updated · September 2026

Section 01

Cancellation charges

The following portion of the rental charges is withheld when a booking is cancelled.

Cancellation deductions from rental charges
Cancellation timing	Rental amount withheld
12–24 hours before pickup	25% of rental charges
6–12 hours before pickup	50% of rental charges
0–6 hours before pickup	75% of rental charges
No-show	100% of rental charges

The document notes GST separately as excluded from the cancellation wording. Ask support for the exact tax treatment and refundable total.

For cancellation more than 24 hours before pickup, or at an exact time boundary, contact support: the supplied schedule does not define those cases. No automatic full-refund promise is made here.

Section 02

No-shows and document issues

No-show: 100% deduction. The source states “after 45min / 1hr” of pickup time. Confirm the precise cutoff for your booking with the branch and call promptly if you are delayed.

Document-related cancellation: 100% rental deduction. This includes refusal to submit required documents, not bringing the original physical driving licence for deposit, failed identity verification, invalid documents, the rider being absent or another person attempting collection.

Early return: no refund is issued for an early drop-off.

Section 03

Security deposits

A refundable deposit may be required for selected vehicles. It secures damage, liabilities and outstanding charges. Applicable deductions depend on the return inspection and final invoice.

Deposit refund processing is typically initiated within 3–7 working days from the invoice generated after your trip ends. Funds go to the source account specified during booking. Actual bank processing times may vary.

Section 04

Refund processing

Refunds processed by the Company usually take 3–7 working days, with the actual credit time depending on the financial institution. A payment alone is not confirmation: wait for the authorised booking confirmation.

For unavailable vehicles, declined bookings or payment issues, contact support with your booking number and payment reference. The Company may decline a booking for unavailability, eligibility or invalid documents, as described in the full terms.

Section 05

Request help or cancellation

Contact +91 63640 44718 or support@nexryd.in with your booking number, registered contact details and scheduled pickup time. Do not send card numbers, payment passwords or OTPs.

Read the full Terms & Conditions, including late-return fees and damage liability.

Still have a question about this policy?

Reach out before you book and we’ll walk you through it. We may update this page from time to time — the date above always reflects the latest version.